Questions & answers

Everything you might ask, answered honestly.

For businesses, couriers, riders, and developers. Where something's on the roadmap, we say so.

General

A unified logistics platform and API. One integration connects a business to many couriers — for live rates, order management, fulfilment, real-time tracking, and returns. What Stripe did for payments, TLDP does for logistics.
Three groups: businesses that need to ship, couriers and riders who deliver, and developers who build the integration. The platform connects all three.
Wherever its couriers do. Couriers, service areas and rate cards are configured per deployment rather than fixed to a region, and quotes are returned in the currency those couriers price in.
Yes, we build both sides together — and our sister commerce platform, Galactic-Core, brings real merchant demand from day one, so couriers get orders when they switch on and merchants get couriers competing for parcels.

For merchants

No. That's the point — you integrate with TLDP once and get access to many couriers. You choose which ones you work with, and pick the best for each parcel.
Yes. Run everything from the dashboard — place orders, fulfil, track, handle returns. When you’re ready to wire it into a storefront, the same platform is one API integration away (and connects to Galactic-Core storefronts natively).
Every parcel gets a clean public tracking page — no login — with the rider's live location while it's on the way. It hides once delivered.
You set your own policy: which reasons you accept, the window, and the resolutions you offer — refund, exchange, store credit, or repair — plus who’s liable for each reason. Customers lodge and track returns; you approve and resolve.
Three: pickup at a delivery station (base fee only), last-mile to the door (base + last-mile fee), or on-demand dispatch to a nearby rider for urgent same-city parcels.

For couriers & riders

No. Merchants and developers send parcels through TLDP; you receive demand without building or maintaining anything. You set up a rate card and a fleet and start earning.
Yes. Self-service rate cards let you price by zone, weight, and service level, and a map-based editor lets you define exactly the areas you cover, with a door-delivery overage where it applies.
Directly by the merchant, on your own rail, at your own speed. TLDP is never in the middle and never holds your money — so you are not waiting on a platform payout.
All of it, when the delivery is paid. TLDP invoices you 2.5% of what you earned, monthly in arrears, on your dashboard — nothing is deducted from a delivery. On-demand deliveries, where TLDP does the dispatch itself, are 5%.
Your on-time performance sets your standing. Gold (90–100%) gets top priority and more volume; strong service is rewarded transparently, and your tier is shown on every quote.
Yes. Independent riders can claim available and on-demand deliveries, capture proof at the door, share live location, and track earnings per drop — paid the same automatic way.

For developers

https://api.tybritelabs.com/logistics/v1 — rates, orders, shipments, tracking, proof of delivery, returns, and webhooks, all under one versioned /v1 API.
Yes — @tybrite-labs/tldp-sdk, a fully-typed TypeScript SDK with built-in idempotency and automatic retries. (TypeScript only today.)
Two types: publishable keys (tybrite_pk_…, read-only, client-safe) and secret keys (tybrite_sk_…, read/write, backend). Each comes in test and live.
Yes. A …_test_… key runs entirely in sandbox — isolated data, no money moves, events flagged as test. Build and verify the whole flow before going live.
Subscribe an endpoint and receive events (order.*, shipment.*, payment.*, dispute.*, return.refunded) as they happen; verify each with the TLDP-Signature header. You can send a test event and check endpoint health from the dashboard.
tldp.tybritelabs.com/docs — reference, quickstarts, and examples.

Pricing & trust

For merchants, there is a free plan (100 shipments a month) and paid plans from $20. For couriers there is no monthly fee at all — just 2.5% of what you earn, invoiced monthly.
No. Funds move from the payment straight to the courier and rider on delivery — the platform never custodies them.
Yes — photo, OTP, or signature at the door, kept against the shipment, so disputes have an answer.
Yes. Your orders and records are yours.
Still have a question?
We're happy to help — for shipping, partnerships, or integrations.